Cancellation policy

Some items in our shop may be offered as a subscription, as a pre-order or as try before you buy. This cancellation policy explains how you can change or cancel these types of purchases. Subscriptions
When you take out a subscription, you receive recurring deliveries. These are based on the subscription duration and frequency you selected. Your payment details are stored securely. Each delivery is billed unless you pay in advance. Some subscriptions may renew automatically at the end of their term. If you do not want to renew a subscription, you can cancel it. If you want to cancel or change your subscription, you can do so at any time. Your order confirmation emails contain links to your order. From there you can manage your subscription. You can find more details on returns and refunds in our return policy. Pre-orders
When you place a pre-order, you are buying a product that is not yet in stock or will be available shortly but is currently out of stock. We may collect no payment or a partial payment at checkout, store your payment method and then process and collect the full or remaining payment at a later date. You can cancel a partially paid pre-order that has not yet been fulfilled. Once the order has been fulfilled, you can no longer cancel it, but you can request a full or partial refund. You can find more details on returns and refunds in our return policy. Try before you buy
When you buy an item to try out, we authorize your payment method before fulfilling the order. You have a certain amount of time to decide whether you want to keep the item. If the period has expired and you have not returned the item, we will charge the full amount to your payment method.